Volkswagen will soon roll out a significantly broader product portfolio in a bid to strengthen its position in the UK new car market. But UK managing director Paul Willis is convinced that an all-out assault on customer satisfaction will play the leading role in steering the German group to 240,000 annual registrations over the next [...]

Kwick Fit has moved well beyond its association with tyres and exhausts into general servicing and repairs. At the same time it has developed strong relationships with fleets.
Fleet insurance and fleet car rental and fleet contracts. Fleet sales director Mike Wise is confident its success will continue to grow. “We score over car dealers because [...]

With the current block exemption eradicating the postcode system of franchising, retail dealers could in theory set up where they liked.
This, however, was countered by manufacturers imposing strict and costly showroom display standards in an attempt to retain control of their car dealer retail operations.
But strong sales in prime location can often give car dealers [...]

Japanese Brands top satisfaction poll. CAR DEALERS for European brands lagged behind their Japanese counterparts in the latest JD Power Customer Satisfaction Survey, which asked 18,000 car owners their views on the service provided by the retail networks of 33 manufacturers. Serial survey winners Lexus once more topped the table with a five-out-of-five star rating [...]